Privacy Policy
Effective Date: July 15, 2025
Welcome to KokanFresh! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how KokanFresh (referred to as "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit and use our website https://kokanfresh.in/, or purchase our Premium Ratnagiri Alphonso Mangoes (Fresh & Juicy) and related products.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
- Personal Identification Information (PII): Name, email address, phone number, billing and shipping address, and account details if you create one.
- Payment Information: Processed securely via trusted third-party providers (e.g., Razorpay, PayPal, Stripe). We do not store sensitive card details.
- Device and Usage Information: IP Address, browser type, device details, pages visited, time spent, referral sources.
- Communications: Records of your emails, inquiries, or support requests with us.
2. How We Collect Information
- Directly from You: When you place an order, register an account, subscribe, or contact us.
- Automatically: Through cookies, web beacons, and analytics tools.
- From Third Parties: From payment providers, logistics/shipping partners, or analytics services.
3. How We Use Your Information
- To Process Orders: Manage orders, payments, delivery, and customer service.
- To Improve Services: Enhance our website, product offerings, and customer experience.
- For Marketing: Send updates, offers, and seasonal mango availability (with opt-out option).
- For Security: Fraud detection and protection of our platform.
- For Legal Compliance: Meet regulatory requirements and resolve disputes.
4. How We Share Your Information
- Service Providers: With trusted partners for payment, logistics, and hosting.
- Business Transfers: In the event of a merger, acquisition, or sale.
- Legal Obligations: When required by law or to protect our rights.
- With Your Consent: For any other specific purpose.
5. Data Security
We use reasonable security measures to protect your information. However, no method of transmission or storage is completely secure.
6. Your Rights
You may have rights depending on your jurisdiction, such as access, correction, deletion, or restriction of your personal data. Please contact us to exercise these rights.
7. Cookies
We use cookies to improve functionality, analyze traffic, and personalize your experience. You can control cookies in your browser settings.
8. Third-Party Links
Our website may link to external websites. We are not responsible for their practices or policies.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Effective Date".
11. Contact Us
For questions or concerns, please contact us: